6 Customer Retention Strategies That Work

November 28, 2017

Which do you think is more profitable, keeping customers or winning new ones? If you chose keeping customers, you’re correct. The estimated cost of obtaining a new customer is anywhere from 5 to 25 times the cost of retaining an existing customer. On top of that, if you increase your customer retention rate by a mere 5%, you could end up with a net increase of at least 25% more in profits. Study after study has proven that retaining customers is by far one of the cheapest ways to boos

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